We produce quality handcrafted decorative art and art pieces. Quite naturally we want to share our products globally! We carefully package all orders using the best packing materials and techniques to ensure that your products get to you in perfect condition.
All items are manufactured and shipped from Israel. We send all our orders by way of registered air mail. You will also receive a tracking code to give you peace of mind as your order makes its way from our warehouse to your home by courier (please note that some destinations do not allow for courier services(. Please see the estimated times for all our processes below. Kindly note that there may be shipping delays due to customs requirements, postal considerations or holiday schedules.
Estimated Selection/Production Time
3 – 5 business days
Estimated Shipping Time
Domestic: 2 – 9 business days
International *: 5 – 14 business days
* Customs fees may be assessed.
Customs fees or import duties
If your country charges customs fees (or import duties), then you will need to pay these charges. We ask that you check your national customs board or authority to find out more details about the rates and fees (if applicable).
On the rare occasion that a package goes missing in transit, we will do all that we can to locate the same. However if our postal service deems your package to be lost, then we will send you a replacement free of charge. If we do not have a perfect replacement, then we will refund you the value of the item plus any freight cost.
Kindly note that it may take up to 60 days from the date our postal service commences investigation to declare a package officially lost. Our postal service would also ask you to give them a non-delivery declaration.
If your order is returned to us due to an incomplete delivery, then you would need to pay the second delivery fee before we will send the package to you once more.
Please note that:
אוהבי קרמיקה הצטרפו לרשימת המכותבים שלנו קבלו חדשות, עדכונים והנחות על מוצרים חדשים